The useful details, without a scavenger hunt.
Shipping · Returns & refunds
Shipping
Your tee is made to order. The detour is optional; production is not.
Where we ship
We currently accept delivery addresses in the United States. Available shipping methods and any address restrictions are shown at checkout. International shipping is not currently offered.
Production and transit are separate
We print items after you order. Production time is separate from shipping time and can vary by garment, fulfillment partner, stock availability, and demand. Check the estimate for your selected item and shipping option before ordering. Delivery estimates are estimates, not guaranteed arrival dates.
A faster shipping option, if available, does not necessarily make production faster. If you need an item for a particular date, contact us before ordering. We cannot promise event-day delivery.
Shipping charges
Standard shipping within the United States is free on orders of $75 or more (after discounts). For smaller orders, and for any faster shipping option, the cost is shown at checkout before you pay. Applicable taxes are also shown during checkout.
Tracking and separate packages
We will email shipping details when your order is dispatched. Tracking can take time to show its first carrier scan. Items may be produced or shipped separately, so one order can arrive in more than one package. Check the shipping emails for the items and tracking details in each shipment.
Address mistakes and failed delivery
Please check your address, including apartment or unit number, before ordering. If you spot a mistake, contact us immediately. An address change may no longer be possible once processing or shipping has advanced.
If an incorrect address you supplied or an unclaimed delivery causes a parcel to be returned, additional shipping or replacement costs may apply, subject to applicable law. We will explain the options and any cost before charging you. If the error was ours or our fulfillment partner’s, we will help put it right.
Delayed or missing packages
If we learn that we cannot ship within the stated timeframe, we will contact you with the revised timing, if known, and explain your option to wait or cancel for a prompt refund of the unshipped items.
If the expected delivery date has passed, contact us with your order number. If tracking says delivered, check around the delivery location and with your household, then contact us so we can investigate. Please do not wait weeks to report a missing shipment.
Need help?
Use our contact page for an order or delivery question. Nothing in this policy limits any cancellation, return, refund, or other consumer rights you have under applicable law.
Returns & refunds
Wrong shirt? Wonky print? Let’s get you back on the right trail.
Damaged, defective, or incorrect items
If your order arrives damaged, has a printing defect, or does not match what you ordered, please contact us with your order number and a description of the problem. We will reply by email so you can send clear photos. Keep the item and packaging while we investigate. We will arrange an appropriate replacement or refund for a confirmed problem.
Tell us promptly, within 30 days of delivery under our 30-Day Print & Quality Guarantee, so we have time to investigate with our fulfillment partner. This is a request for prompt reporting, not a cutoff for rights you have under applicable law.
Size, color, and change-of-mind returns
Each item is printed after it is ordered. We do not offer discretionary returns or exchanges for a correctly supplied size or color you selected, or because you changed your mind, except where applicable law provides a right to cancel or return. Please check the garment style and measurements before ordering. If we send a different size or color from the one you ordered, contact us so we can help fix it.
Cancellations and changes
Contact us immediately if you need to cancel an order or change an item or address. We will check what is still possible. Once production begins, a change or cancellation may no longer be available, subject to applicable consumer rights. Sending a request does not confirm that the order has been changed or canceled; wait for our confirmation.
Returns need instructions
Please contact us before mailing anything back. We will tell you whether a return is needed and provide the correct instructions. Do not use a parcel’s sender address as an assumed return address. If a confirmed defect or fulfillment error requires a return, we will explain the arrangements and cover the necessary return shipping.
Approved refunds
We will confirm an approved refund by email and return it to the original payment method where possible. Your bank or payment provider determines when it appears in your account. If an approved refund has not appeared, contact us and we will help check its status.
Missing deliveries
If your package is overdue or tracking says delivered but it is missing, contact us promptly. Check the delivery location and with your household, and keep your order and tracking details handy. We will investigate with the fulfillment partner or carrier and explain the available resolution. A tracking scan alone does not remove rights you have under applicable law.
Your rights
Nothing in this policy limits any cancellation, return, refund, or other consumer rights you have under applicable law.
